WorkOrderly

We all know that work orders are essential for directing field service tasks. They tell your technicians where to go and what to do. However, in today’s data-driven world, simply managing tasks isn’t enough. Digital work orders, especially within a comprehensive platform like WorkOrderly, offer a wealth of opportunities to collect valuable data, gain actionable insights, and ultimately optimize your entire field service operation, going far beyond basic task management.

Think back to our discussion about the true value of work orders. We highlighted how well-structured work orders improve efficiency and communication. Now, let’s explore how digital work orders elevate this value by transforming into powerful data collection tools, building upon the benefits of going digital.

Unlocking Data Potential with Digital Work Orders:

Unlike their paper-based predecessors, digital work orders allow you to capture a rich array of data at every stage of the service process:

• Standardized Data Collection: Digital forms ensure consistency in the information gathered by technicians, eliminating illegible handwriting and missed fields. You can customize these forms to collect specific data points relevant to your business, such as the type of issue, parts used, time spent on specific tasks, and even customer feedback.
• Real-time Data Capture: Information is recorded electronically in real-time as the work is being performed, providing an immediate and accurate snapshot of field activities. This eliminates delays associated with manual data entry and reduces the potential for errors.
• Rich Media Integration: Digital work orders can incorporate rich media like photos, videos, and voice notes, providing valuable context and documentation that paper forms simply cannot capture. This can be particularly helpful for diagnosing issues, documenting completed work, and providing evidence for invoicing, ultimately contributing to faster payments.
• Location and Time Tracking: With GPS integration, you can track the location and timestamps associated with each stage of the work order, providing insights into travel times, on-site durations, and overall job efficiency, which can be visualized on your dispatch dashboard.
• Integration with Other Systems: Digital work order data can be seamlessly integrated with other business systems, such as CRM and accounting software, providing a holistic view of your operations and enabling more comprehensive reporting and analysis.

Gaining Actionable Insights with WorkOrderly:

WorkOrderly leverages the power of digital work orders to provide you with valuable insights that can drive significant improvements in your field service operations:

• Performance Analysis: Track key metrics like first-time fix rates, job completion times, and technician utilization to identify top performers and areas where improvement is needed.
• Service Trend Identification: Analyze the types of issues being reported and the parts being used to identify recurring problems and optimize inventory management.
• Customer Feedback Analysis: If you include customer feedback fields in your digital work orders, you can gather valuable insights into customer satisfaction levels and identify areas for service improvement.
• Resource Optimization: Understand how your resources are being utilized to make informed decisions about staffing, scheduling, and equipment allocation.
• Improved Decision-Making: By having access to accurate and timely data, you can make more informed decisions about all aspects of your field service business, from pricing strategies to service delivery processes.

As Deloitte highlights in their article “Building a competitive advantage through analytics“, organizations that effectively leverage data gain a significant competitive advantage. By moving beyond basic task management and embracing smart digital work orders with WorkOrderly, you can transform your field service operations into a data-driven powerhouse, leading to increased efficiency, improved customer satisfaction, and stronger profitability.

Ready to unlock the power of data with smart digital work orders? Explore WorkOrderly’s features today! Features Page

Consider adding a call to action button linking to your “Request a Demo” page as well: Request a Demo