All Job Information at Your Fingertips: Stay Informed in the Field
Technicians have access to all the necessary details to complete their assigned work orders efficiently.
- View complete customer information and contact details.
- Access service instructions, checklists, and required materials.
- Update job status in real-time (e.g., en route, on-site, completed).
- Add notes, photos, and voice recordings.
- Communicate with the office for support or updates.
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Everything You Need to Know: Your Detailed Job Overview
WorkOrderly’s Job Details (Technician) provides field technicians with a comprehensive breakdown of each assigned job. Access critical details, stay informed, and complete your work efficiently, all from your mobile device.
Key Features:
- Quick Actions: Easily start the job with a GPS-enabled “Start Job” button, automatically logging your arrival time and location.
- Job Completion: A prominent “Complete” button allows for quick and easy work order completion.
- Customer Information: View the customer’s name (Van Olson), company (Edgar Tazewell, Inc.), service address (7189 154th Ave, Garrison ND 58540), contact phone number ((744) 555-6646), and email ([email address removed]).
- Service History Option: See if service history is included for valuable context.
- Contact Information Option: Know if direct customer contact information is provided.
- Email Appointment Info Status: See if the customer has been automatically emailed the appointment details.
- Schedule Details: Clearly displayed date (Apr 10, 2025) and time (4:00pm) of the scheduled service.
- Technician Assignment: See your name (John User) as the assigned technician.
- Job Status: Real-time status updates, such as “OVERDUE,” are prominently displayed.
- Technician Notes: Access specific instructions and notes from the office (e.g., “test”).
- Work Order Details: View the associated Work Order number (#5, linked to the full Work Order View).
- PO Number: See any relevant Purchase Order numbers (N/A in this example).
- Store/Location: Information about the specific service location (N/A in this example).
- Payment Type: Details on the expected payment method (CASH in this example).
- Workorder Notes: Access detailed notes related to the work to be performed (e.g., “Eleifend feugiat cursus et ultrices imperdiet”).
- Type of Work Breakdown: A clear list of the services and parts involved in the job, including descriptions (SERVICE CALL, PART Z, FRU1) and quantities.
- Add Service Lines: Option to add additional services or parts to the work order while on site.
- Notes Section: A dedicated area to view existing notes related to the dispatch and add new notes for communication with the office.
- Technician History: See a log of technician clock-in and clock-out times for the job.
- Uploads: Easily upload photos or documents related to the job.
- Disposal Forms (if applicable): Access any necessary disposal forms.
- Cancellation Option: Ability to cancel the dispatch if necessary.
Benefits for Technicians:
- Stay Informed: Access all crucial job details in one centralized location with Job Details (Technician).
- Improved Efficiency: Have all the information needed to complete the job effectively through the Job Details (Technician) view.
- Clear Communication: Stay connected with the office through notes and status updates within Job Details (Technician).
- On-the-Go Management: Manage your jobs, start work, complete tasks, and add notes directly from your mobile device using Job Details (Technician).
- Better Customer Service: Be well-informed about the customer and the job requirements before arrival by reviewing Job Details (Technician).