Privacy Policy
Last Updated: April 12, 2025
1. Introduction
Your privacy is important to WorkOrderly. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our WorkOrderly application and website (the “Service”). We are committed to protecting your privacy and will not share your personal information with third parties without your explicit consent.
2. Information We Collect
We may collect the following types of information:
- Account Information: When you create an account, we may collect your name, email address, phone number, and company information.
- Usage Information: We may collect information about how you use the Service, such as the features you access, the actions you take, and the dates and times of your activity.
- Device Information: We may collect information about the device you use to access the Service, including the device type, operating system, and unique device identifiers.
- Work Order Data: Information you input into the Service related to work orders, customers, assets, and other operational data.
3. How We Use Your Information
We may use your information for the following purposes:
- To provide and maintain the Service.
- To personalize your experience on the Service.
- To communicate with you, including sending you updates, notifications, and marketing communications (with your consent where required by law).
- To respond to your inquiries and provide customer support.
- To monitor and analyze usage trends to improve the Service.
- To detect, prevent, and address technical issues and security incidents.
- To fulfill our legal and regulatory obligations.
4. How We Share Your Information
We will not share your personal information with third parties without your explicit consent, except in the following limited circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating, providing, and improving the Service (e.g., hosting providers, payment processors). These providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to the terms of this Privacy Policy.
5. Your Rights
You may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Correct any inaccuracies in your personal information.
- Request the deletion of your personal information (subject to certain exceptions).
- Object to the processing of your personal information for certain purposes.
- Withdraw your consent to the processing of your personal information (where applicable).
To exercise these rights, please contact us at support@workorderly.net. We will respond to your request in accordance with applicable law.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We will retain your personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.
8. Children’s Privacy
The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the specified age, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page or by sending you an email. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@workorderly.net.